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  • I also would never step inside a Walmart but could not resist the $99 iPhone sale. I'll give them one star as most people seemed well intended. But I was amazed at how poor the service was. It took almost 45 minutes to purchase a phone because the manager helping us didn't have authority to log in to the main computer. The store was severely understaffed. Several workers had their shirts half tucked in. Their walkies on blast. Workers yelling down aisles. Zero sense of urgency to complete a sale. Our salesperson repeatedly shared that he hated the iPhone (that I was intending to purchase). I could never imagine this conversation at Best Buy. I wasn't going to report this ridiculously awful experience because, again, the man helping me meant well. I place 100% of the blame on upper level management not trusting their staff, poor training, not investing in their staff's well being & not passing on authority to put customers first. When I purchased my iPhone, I asked that the terms of my data plan not be altered. They assured me several times that it would not. When I got home, I learned that actually they had changed my plan and it took two days of speaking with AT&T to revert back (my plan is amazing and no longer offered). After the unnecessary headache of getting my plan reinstated, I thought it important to leave a review. I'm very happy with my phone, certainly at this price, but if at all possible stay far away from this store. At least until Walmart starts training and supporting their staff properly.
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