The concept is great and the original in hudson ohio was awesome but while it started out as a good place with good food, the place has gone waaaaay downhill! I and many others have described how horrible the service has been we tried it one last time tonight after a few bad experiences and odds are we won't be back! The waiter said he knew little about the draft list since they just changed it and he wasn't interested in finding answers to our questions! Friends have talked about how the servers were not attentive at all and my wife mentioned how she called the manager over a few weeks ago about an issue and the manager looked at her and said "oh sorry about that" and walked away! A friend told me it's no different from going to McDonalds......just costs a lot more!