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  • I visited this location for a return, and will be basing my review based on that. Customer service so-so, where-in I entered the store from what I believed to be the front of the store. I waited in a rather long line at the check-out, as I didn't see any specific place in the store for returns. There was only one cashier on duty, so when it came to be my turn in line, the cashier asked me to step aside and wait (what I was waiting for, it wasn't quite clear). Eventually, the cashier told me that I could go to the other set of cash registers, as there were more cashiers there on duty, so I'd get assisted sooner. I therefore got in line at the other part of the storm with the cash registers, where there were 4 cashiers on duty. Eventually when I got to the front of the line, the cashier I got was very friendly and processed my return without any issues. In terms of this chain, I love how they have what appears to be an indefinite return policy ("we're not happy until you are" as they put it). However the way my return was handled appeared rather disorganised. Usually when I go to a return at any store, they have a customer service area and would assist me there. This store appears to be set up a bit more like a Winners store, in that you have to wait in line with the people checking out in other to have a return/exchange processed. I'd probably return to this store only if I needed something from Princess Auto that I couldn't find anywhere else, and I'd be sure to keep an eye for going to the check-out area with the more cashiers at it. Seems like both the location isn't the most convenient for where I frequent, plus their store setup appears a bit disorganised.
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