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| - I have been a regular guest at "Tosto" on Roehampton since the day it opened. The staff is very friendly , the food is always fresh, consistent, portions are great EXCEPT for the ONE dessert cannoli ( small, and I mean very small cannoli, 3 per order and a choice of vanilla, chocolate and lemon ) I realize they are meant to be small. However these are SO small that I am not sure if it's a joke or if I feel embarrassed that anyone would serve these with a straight face. They are delicious and I would really love if they offered a real size cannoli to satisfy those of us who enjoy dessert.
In many ways I feel sorry I am writing this kind of review for Tosto because of the positive aspects of the place. I always call for take out and this is where the slippery slide down a very steep icy hill always seems to begin . I have lived in other countries and have travelled a lot, I have had to and can work with language barriers however in this case the struggle to place an order by phone or in person is as consistently painful as the positive consistency of their food. It has become a deterrent for me. Without going into great detail of the many painful attempts I have made to order straight off their menu over the phone I will give a few instances.
I have endured everything from ME; " I would like the salumi" Tosto Employee : " OKAY ! So ONE Polpetti Pasta? " This dialog went back and forth for what felt like 5 minutes and I was put on hold at last 3 times. Each time I asked for Salumi the Tosto employee responded with everything from Polpetti , polpetti pasta, crostini, pizza and on and on . Eventually I was understood then onto TRYING to order a salad to go through the SAME process again .
JUST today I went through the usual struggle over the phone to place a simple order for a Fungi pasta and a salad and again another way to long frustrating struggle . It feels like a combination of language barrier and a total lack of product knowledge. I always wait longer then the time quoted for pick up and my order is never ready. If I ask for anything like extra cheese onside or to have my salad tossed in the dressing it causes so much confusion that it is NOT worth it to ask for what I want. Today when I went to pick up my order I asked if they have Brio. I really wish I. had not asked. I was offered sparkling water , flat water and a couple of different kinds of soda. They do not have Brio. Placing an order with Tosto has become a joke between myself , my boyfriend and a couple of my friends because with out fail each time it is an unreasonable, time consuming struggle.
I am not new to any of this as I spent most of my working life up until a year ago in hospitality. I see this as very unfortunate because as I said they do great in so many other areas however to have such a communication breakdown at the Front of House that appears to be a combination of language barrier and perhaps even more so it is a lack of product knowledge is truly a deterrent . I hope that they will work to improve this area.
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