I agree down below with poor management. When I checked in to get my car I had already pre selected everything I needed online when I got there they continued up charge up charge up charge then the guy told me the vehicl when I got there a continued up charge of charge up charge then the guy told me the vehicle that I rented my husband would not fit so I upgraded to a mid-size when I explained to him we were only going to the airport and back we were staying at the catamaran which is a very nice hotel and we had friends that lived around there they were going to be doing all the driving but he didn't stop from there then I purchase the insurance online was on the website that he explained wasn't through them and it was going to be a half of anything happened so I would suggest removing those offline and not being able to purchase them online if they do not cover which I'm sure they do because it would be against the law but then again its up selling when I return the vehicle there are 4 rows of cars to be checked in and the waiting time they had one person doing it and you could see other people just sitting in the office not professional not great customer service look elsewhere to rent it's worth it