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| - WARNING: CONVICTED FELON cleaning our home! Nearly $1,000 MISSING after cleaning.
One of the owners, Ken, came to our home and told us how great this company was because of their extensive background checks, training programs & employee benefits. We had only been using them for a few months and the cleaning job was ok, other than the fact that we had different people in our home each time - we had requested to have the same crew.
We never have this much cash lying around, but we had just returned from a trip late in the evening and had a nearly $1,000 cash. My husband had planned on taking it to the bank the next day so he put it in the exact spot he always puts his money clip, on a shelf in our closet. Unfortunately, he was in a rush to be at work early and forgot to take it with him. That day, The Cleaning Authority came to our home while we were at work. When my husband got home, he immediately noticed the cash was gone. We we searched the closet to make sure it didn't fall somewhere and we interrogated our 5 year old, who is not tall enough to reach that shelf anyway. When we were sure it had to be he cleaners, we called the office, but the office manager wasn't sure what to do. We filed a police report and the police called the two cleaners in for questioning. According to the officer who helped us, the 18 year old boy that was in our home had previously been ARRESTED AND CONVICTED of BURGLARY!!! He has spent time in jail for this same type of crime! He also resigned from his job at The Cleaning Authority the same day the money went missing from our home...coincidence? I don't think so. The most disappointing thing in all of this is that no one from The Cleaning Authority called us or reached out to us in any way after this happened. What kind of customer service is that? We requested that they take responsibility for their employee's actions and return the money, but they never responded. We had asked for our key back, but they didn't return it and even sent another crew our to our home without our permission - and they charged us for both cleanings! We did eventually get reimbursed for the second cleaning, so we know they got our letter, but no call, no email, no nothing!!! Just a reimbursement check for one cleaning with our key taped to it. I understand that this type of thing could happen with any cleaning company, but how the company handles the situation is what matters, and The Cleaning Authority completey failed at customer service.
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