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  • The salon is beautiful and I was quickly welcomed and taken back to the waiting area where I was offered water. The stylist was polite when greeting me and appeared to understand what I wanted. From there it went down the wrong path. I had asked for a Kerastase treatment and made the comment I only allowed Kerastase products in my hair and that I was fairly strict about this. During the "treatment" over the shampoo bowl, the treatment was spritzed in my hair with random chunks of hair being shifted aside. I didn't think anything of it because I had a previous salon do the same and then take me back to chair where she would cut my hair while treatment was sitting and "massage" strands while cutting. After spritz, I received a 60 second massage mostly focused on the left side of my head. Then a hot wash cloth was put over the top for another minute. Next thing I know she's apologizing for cold water while she rinses out my "conditioner." I should have said something at this point given the treatment cost $45 and she didn't seem to understand it's supposed to be massaged into the hair strands in some way. When she finished and I turned around, I realized it wasn't even the stylist but a shampoo person, no wonder why she thought it was just conditioner. From there stylist gave my hair a fairly simple hair cut compared to what I would get at my old salon for half the price. Then she dried and styled my hair by taking medium round thistle brushes, rolling up in hair chunks and then leaving 3-4 hanging almost like curlers while she ran hot and then cold air over them. Not the most comfortable experience having heavy wood brushes hanging from my head for a few minutes at a time. After it was said and done, she turned me around to see the style. While it looked nice I quickly noticed she used non-kerastase products on my hair. And when I ran my hands through my hair it didn't have the silky smooth texture I usually have after treatment and blow out. The day after when I wash and condition my hair, I can definitely tell I didn't get any benefits from the treatment. In fact my hair feels more coarse compared to what it felt the day before. Again, I should had said something when I paid but I just didn't feel like dealing with it. But I have impression girl at the front had a red flag because she asked if I had gotten the treatment I asked for. I responded that I believe I had received the Kerastase treatment. Then when I walked out and checked the time, I realized I had only been in there for 35 minutes and the process should have taken an hour! So while the cut meets the bare minimum of what I needed, this is far below what I would have expected of an award-winning salon where I paid $170 for something I would have paid $90 for at the other 4 Kerastase salons I have used in the last 5 years.
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