I've been to Big Jacks twice and was happy with my visits. The person taking the order is friendly and helpful. You do have to wait a bit for the burger to be ready but at least I know it's well cooked. The burger is a good size and very tasty. My wife had sweet potato fries as her side but found them saltier than what she prefers. By the end of the meal we were both full. I find it a bit pricier,especially the drinks.