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  • I would first like to start that Rubio's is one of my favorite places for lunch. I also worked there myself for 2 years before finally quitting last week so I know what I am talking about when I say I have never had such crappy service at a Rubio's. I called my order in at 10:10 (my lunch break is only 30min) for just a kids chicken quesadilla kids meal. Jennifer took my order and I informed her I would be there in 5 min and she said not a problem. I arrived at 10:17. the place was EMPTY besides 2 other guest who were ordering when I got there. Not only did they get their order before me, I didn't leave the restaurant until 10:30. 20 MIN TO MAKE A QUESADILLA??????? Normally they show you your food before packing it up to ensure accuracy but Jennifer just threw it in the bag and handed it to me and said "Here is your food" presentation was all bad especially since I just watched her give excellent customer service to the guest before me. When I got to eat (which I had to do while driving since I had to be back on the clock in 10min, I was 2 min late back to work) My tortilla was on the verge of being burnt which wouldn't have been a problem if my chicken wasn't BURNT with every bite.
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