Today we waited several minutes in the cold with other patient customers for them to open at 2 pm, although we could see people inside eating the doors were locked. At 2 pm I knocked and was informed that CNN was conducting an interview and it would be another 30 minutes. It was -2C outside, Toronto in December. But still no consideration for paying customers although they would be happy to fill take out orders. I rate it two stars because the food can occasionally rise to four stars but treating clientele so thoughtlessly makes you think what else could go on in the kitchen.