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| - My family and I visited milestones around 4pm today for a late lunch, early dinner. We were hungry, but we were just looking for a small meal to tide us over until dinnertime. To be quite honest, if I could, I would give this restaurant a zero rating. I have lived in the area for 23 years and visited this milestones on countless occasions, and I never seemed to have a problem with it before. Today however, was the first time we had been there since the big fancy renovations were completed. They must have spent a lot of money on the place because I will admit profusely that it was very well designed, and the environment was warm and inviting and pleasing to look at aesthetically. Unfortunately, that's where the good things came to an end.
For starters, the men's bathroom had a terrible odour to it (as conveyed to me by my Dad who went in before we placed our orders). When the waitress came to our table, my dad asked her if the General Manager was on site so that they could maybe pop into the bathroom and see what the issue was, but the waitress told him that the GM wasn't around and the she would pass on the message.
Next came our order. My dad ordered a shrimp and lobster bisque which looked quite delicious in the picture on the menu. When it arrived? The soup had an extreme amount of salt, and there was absolutely no shrimp in the dish. I tried to point out to the waitress that something was missing from the dish, but she brushed me off and ran away. My dad also told her about three times that there was way too much salt in his soup.
Next came my meal. I ordered the Cajun Shrimp Creole for myself. I was quite excited to try it as the description made it sound delectable. When it arrived, the first thing I reached for with my fork was the salad leaves that were on the plate. And to my dismay, the salad was...hot? The shrimp and rice part of the dish was supposed to be hot, that I understand. But the salad was hot too. And on top of that, every single salad leaf in my plate was touched and brown, leading me to the conclusion that this salad was definitely not fresh. When the waitress eventually came to collect our plates, she remarked "oh you didn't eat your veggies", to which I responded "well, all of the leaves are touched, so no". I said it politely, but what was her reaction? She said absolutely nothing. She raised her eyebrows at me in a rather sarcastic manner, once again brushing off my comment, took my plate, and left.
Sure, things happen at restaurants that are not under the waitresses control, but every single issue that we experienced during our meal today could very easily have been rectified by the waitress if she had had even a slightly pleasant attitude, or if she even tried to make us feel better about our choice to eat here today. If she had apologized, or looked into the reason why I got a rotten salad for my meal, I would have been grateful for her consideration and I would have left happy. But literally nothing was done. Milestones spent how much money on doing a nice big fancy renovation? Yet the one small thing that ended up having the biggest influence on the customer turned out to be the waitress and her unpleasant attitude. It looks like they still have some work to do after all! Very disappointed, and I don't plan on returning.
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