Although I've eaten at the store previously, decent. As with most BBT places, weekend nights can be busy. However, the area that needs the most improvement is their delivery service. If you meet a minimum order of $30 before tax, they can deliver to you.
We made an order at 8:40pm. Now is 10:05pm. The drinks and snacks haven't arrived yet. When we placed our order, the staff told us it will take around 30 minutes. Sounds fair for a Saturday night. But the order did not arrive so we made our first follow up call at 9:30. The same staff told us that the driver is already on the way. I said great and thank you.
By 10:00, we called again. This time the staff was making various excuses. There was traffic. There were a lot of order. The driver had to drive slow. Basically all kind of excuses. Oh, we were told the driver is on his way again.
How long does it really take for a store who offer delivery service to a neighbourhood 1.5km away?
With this kind of service, they might as well not offer it, or outsourced to Ubereat or Justeat.
If management read this, please keep note.