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  • Today I was hoping to get a hearty comfort meal. Instead, I had to walk back to my office empty-handed and empty-bellied. I had walked past the restaurant on Mill about a week ago. Since I'd tried the food in Scottsdale before, I thought it would make a great meal for lunch -- especially since extenuating circumstances prevented me from getting breakfast or making a packed lunch this morning. So, I looked up their menu on the website, looked up the only location in Tempe, and called in the order. They said it'd be ready in 15 minutes. So I put on my hat, walk the long distance from my office, and step inside. I catch the eye of the worker and pull my credit card out of my wallet, expecting this to be easy. But that couldn't have been farther from the reality. The order wasn't there. The worker said they never got any phone call. They asked which number I called, and I read it off to them from the "Recent Calls" on my cell phone. I was then informed that the order must've gone to their "other" Tempe location. There is only one Tempe location online. So I asked how long it would take to make me the one that I had been waiting on, and was informed that it would take up the only time remaining on my lunch break. I had enough time to eat (I'm usually capable of finishing a meal in about 10 minutes) but no hope of having enough time to wait for the preparation. To make matters worse, they informed me there that they don't have everything that their online menu says they do. There is no indicator anywhere on their website or their online menu that a separate menu exists for any of their locations. So I walked back to my office in the heat, tearing up and trying very hard not to publicly cry, trying to figure out how to get through the rest of my workday on a completely empty stomach. I was not prepared to fast, and my job demands a sharp mind. Luckily, I was rescued from Cornish Pasty's ineptitude by a box of Lunchables from the Sun Devil Marketplace. If an establishment screws me over when it hurts me the most, they don't deserve my time or money at those times when I have more time and money. I take back anything good I ever said about the chain, and will be telling my friends and family about my experience. It doesn't matter how tasty the food is if you're never able to eat it.
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