I used to come very often to this Pei Wei because we don't have any where I live.
Today I had a connection to Newark (6/10/16 @ 9:55 pm) so I wanted a fast plate to take to the plane. I ordered the spicy chicken. I've received my plate pretty fast as on the other times but... surprise, my first piece of chicken was not fully cooked and bloody so I went back to the counter and asked for another plate. Instead of an apologize or a complimentary something... I could see and heard the "chef" saying: "it's only one piece". I was furious about it... even if is "one piece", you are giving your customer raw meat!!. I didn't say anything and just wait for my new plate (of course, checking that my food was not being contaminated with other things after my complain). I wanted to ask for the manager and tell him how unrespectful was the comment from his employee but I was getting late to my flight. So I really hope the establishment reads Yelp to improve their customer service.
I really enjoy Pei Wei... but I hope they train their people. I can understand that everybody makes mistakes but that was not the way to address my observation about a wrong cooked plate. Even when I got my new plate, I did not get a sorry from anybody.