We take out about 2-3 times a month. What keeps my family and i coming back is the char pit BBQ chicken flavor. I don't know anywhere else in my area that can offer this. The sides are generous and tasty. The prices are fair and you feel that you got your money's worth.
The line ups are sometimes comical and while in line you wonder what else would I stand in queue for this long....not much. I think that says it all
Food aside, I think customers would benefit if they improved their process to move customers in and out. By now they should know the demand and prepare adequately. Many of the folks in line are just coming home from work and need to get home to be with their families. Improve the wait time and I personally would go there more often
Great work, keep it up