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  • Loyal customer of 5 years with many referrals will sadly will not be coming back. I brought my car in yesterday to diagnose a rumbling/knocking noise that was coming from under the hood on cold startups. I also suggested a possible cause that I read in multiple online car repair forums. The staff was polite but the cause that I suggested was quickly dismissed and I was told they would take a look and diagnose the issue for me. After their diagnosis of the knocking sound and and list of $1000 in repairs, I reluctantly agreed as I trusted them to fix the issue. Upon pick up, the associate told me in addition to my repairs, he included a quote for the exact same fix that I mentioned from the online forums but told me that the fix wouldn't be needed until "much further down the road". I was baffled because this was not mentioned to me in the initial $1000 fix but I trusted their decision... I wake up this morning only to find the exact same knocking/rumbling sound and I'm not too happy but I understand people can make mistakes. After dropping off my car a second time I was told that I now need to pay $500+ for the fix that I mentioned in the beginning of this ordeal. This Meineke location refused to admit their mistake or make the situation right, and for that I can no longer bring my car here or refer business.
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