About 3 weeks ago I went in the drive thru and ordered $16 worth. Got to our destination only to find that half the order was missing. The manager said I would have to make the 20 minute drive back to take care of this and was stand offish as well. I talked to the district manager who said she would send a gift card. I left my address and phone number. As of yet I have received nothing. When following up I was told the mail was returned (yet why didn't they call me). I have come in to follow up and was told that is was mailed. That was over a week ago.
This is not an isolated incident, either. In the past year I have been here 4 times and 3 times they have botched the order.
Update: Now has been 5 weeks so I went into the store. They rang in a gift card on the spot, the issue is settled.