Wow, I wish I had read Yelp before renting here. We had a really bad sales guy named David in Phoenix, AZ last week on Tuesday 4/29. We had already reserved a vehicle and when we walked up he asked if we would like to upgrade, we considered and requested not to upgrade. He got a little frustrated. We gave him our license and he proceeded, then I heard the guy next to him inform the other couple that it is extra to have more than one driver, I simply requested he only put the husband as the driver in that case. He got even more frustrated and agitated. I tried to explain we just want what we reserved and there was no need for all these add on costs. When I did that he spoke over me and mentioned we had all the extras at no cost because it took too long to change it and that I must be a "professional". I wasn't sure what that meant but I am sure it wasn't good and I was offended. The worst part is when we checked out I found extra charges that not only was I not informed of but I was not in agreement with. Like roadside assistance? I didn't need that, I have AAA and he never asked me if I wanted it. Absolutely the worst service professional that I have come across in a long time. DON'T RENT HERE!!!