| rev:text
| - AWKWARD!! That's how I describe my first experience here.
First off, I made an appointment for 730pm. They called me at 645, and asked if it was okay to move my appointment to 745pm. Which I thought was nice and professional of them because they said they "didn't want me to be waiting there." I said that it was fine. I arrived at 740pm, and I was led upstairs and was told to go to the desk in the back. My initial impression was dang! this place is huge! I checked in with a guy who asked "who are you here to see?" and I said Stephanie and told me to have a seat. I thought the sofa was comfortable, but there were no magazines. Just some random advertisements on the table. I sat there from 740-800 just sitting there doing nothing, staring at people's hair getting done, and no one acknowledging me. Finally, the guy at the desk said "you know your appt is at 815 right?" and I said "um, no... they called me to tell me it was moved to 745" and he looked back and said "of course, it just looked like 8, she'll be right with you." and finally offered me a water.
Every minute waiting there seemed like forever, and all I kept thinking about is whether I should leave because sitting here with nothing to read, and nothing to look at, and not knowing when I'm ever going to be called, is ridiculous. I wished that stephanie would just come out and at least introduce herself and say hi and tell me how much longer it was going to be. Awkward... :(
Finally, at 807 Stephanie came. Finally! Human interaction! Stephanie was good, professional, and obviously knows how to cut hair. There was no problems there and would be happy to refer to her to anyone. Afterwards, checking out, Cody, the woman at the desk who wasn't there when i checked in, asked how my experience was. I told her how awkward it was and how off the scheduling was. She apologized and said they should have checked up on me and shown me where the magazines where (which she showed me were under the side table next to the couch). Apologies are nice, but a nice gesture would have been offering a 10% discount or to validate my parking which would have gone above and beyond the call of duty. And now I felt even more awkward telling her how awkward my experience was.
I like the stylist, but I don't know if i want to go through that feeling again! It was awful! Cody, however, hopes that my next visit will be better. :/
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