I can't say enough good things about my Pottery Barn furniture. You get what you pay for. With that being said... you should also receive great customer service. I have never had a great experience with the Chandler location which is a bummer because it's the closest location to my house. They are very inconsistent with their information and more times than not are very unfriendly. The most recent visit was my final visit to the Chandler store. I waited around for 20 minutes at the checkout counter for help with employees passing by. Not one person stopped or greeted me. I finally tracked down an employee to help me and she could hardly lift her head from her computer to answer my question (the answer she gave me was along the lines of I don't know). She acted as if I was a huge inconvenience to her. I ended up walking out of the store without my question answered and drove to Scottsdale Quarter the next day to make my purchase. When I was at the Quarter the sales associate had stated that Chandler had what I was inquiring about in stock.