HORRIBLE, thin, springy, cheap mattresses. Awful, hard, pancake-like pillows. Floors so covered with chunks of...?? that we had to call the maid to come down and vacuum as soon as we arrived. And the water... the water was so GROSS and SLIMY from over-softening that it was impossible to tell if I even got the soap off, and I was left feeling like a grease slick. The only reason I've even given two stars here is that it's in a decent location & proximity to the airport, & they accept dogs. Other than that, it just LOOKS nice in pictures.