I've been going to Puff & Fluff for years. I've only been to this location twice (I think) and this past experience was a very bad one for me. I took all three of my animals to be shaved. My two dogs got a very short cut but the groomer left the ears/legs/tail long and it all looked kinda silly. I had to bring them in the next day to fix it (which was kind of an inconvenience). This was the first time I brought my cat to this location and they said they weren't able to bathe him. When they brought him out he looked so miserable and stressed out. He's never had these issues at the other location. Also, walking to the car, I noticed the car carrier was falling apart, turns out 3 screws were missing since I dropped him off. (Weird). I sadly won't be returning to this location, but I will however return to the other one even though it is a bit further.