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| - My furniture almost did not arrive to its destination (from Cleveland to the West Coast), and the majority of it arrived damaged to varying degrees. On our move-out day, A to Z arrived with the wrong sized truck. They proceeded to load everything onto it, then told us after it was almost full that we would need an additional truck to make the move (for around 7K--almost double the quoted price). We were also told that the correct sized truck would NOT fit all of our items anyway so this was the only way to get our things to Washington State. The owner of the company, had made all the arrangements with my husband previously, and was unreachable for a great majority of this ordeal. After she was finally able to be reached, the correct truck was brought in the next day and our items miraculously managed to fit within its confines, despite the warning that they would not (we were then able to avoid the obscene associated costs that we were being pressured into).
Once we arrived at our new home, much of our furniture had been damaged and soiled. It took us the first few days to inventory all of the damage, which affected thousands of dollars of furniture. We only decided to report the most damaged/newest pieces thinking we could fix a few of the older pieces on our own.
Among the items we did submit were our 3-month-old baby's crib, chest of drawers and bookshelf, which were all purchased less than 6 months earlier. Her mattress was deeply soiled by what their lead guy referred to as "motor oil," this was especially alarming as they were supposed to wrap the mattress in a protective covering and did not tell us before leaving what they had soiled her mattress with.
When we did reach out to A to Z, we provided photos and asked how they wanted to proceed. They requested that we send receipts because they adhered to Ohio Depreciation Law, which we also did promptly. Days later, the claims investigator, told us she saw no reason to replace the furniture, she also alluded to our furniture being "too expensive to replace." I called to get a better understanding of what was going on, and to see if they would meet us half way. She said her guys only admitted to damaging our custom made rocking chair, ottoman, and crib mattress (this is when I learned of the motor oil). She requested that we have a repair person come out to write a report/give us a quote so that we could submit it to her/A to Z.
To receive the quote, it cost us another $250, plus the repairs themselves cost upwards of $2,500. Before we even had a chance to share this last bit of information with A to Z, they rescinded their earlier offer to meet us half way, and then claimed we did not have insurance on our items (a service that was not offered to us at the time of contract), therefore, they would pay us $.60 per pound. To add insult to injury, they also proceeded to attack our character and integrity.
They also did some of our packing for us, which I originally praised them for, mostly because they did not take any smoke breaks and seemed like nice guys who were focused on their work. However, with each box I open, I find more items either damaged, broken or simply tossed into a box with no wrapping. For example, our Cuisinart stand mixer, is missing bits of enamel from the outside of the appliance because it was not wrapped and our microwave now has a dent inside because the glass piece was not wrapped/removed from the microwave prior to being packed into the truck.
If you want your furniture and personal belongings to arrive in the same condition that you left them in, then do no use A to Z moving.
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