| rev:text
| - This place definitely has the middle eastern hospitality when it comes to their servers and cooks, they were very nice. I took my inlaws their on a Saturday evening for their anniversary celebration dinner, we were a group of 6. We arrived at the restaurant at 7:50 and got seated at 8:45. We ordered appetizers Baba ganoush, meat pides and the mixed meat platter, we also asked for burgul, but they told us they ran out and we replaced it with rice, and it was cold when served. Baba ganoush came out without the bread, and when the bread was served after reminding the server a few times it was fresh but cold, however, the Baba ganoush was delicious! We received our meat pides without utensils or napkins, we had to remind the server to serve us necessary things that they were supposed to serve initially, so they were not at the top of their game, they had very slow and sloppy service due to the amount of people that were there and shortage of servers.
As we were eating our pide, a server told us that they had ran out of the veil and lamb doner and chicken shish and asked us if it was ok to replace it with the other meats they had available, we agreed. After waiting for almost another hour and seeing people that came after us being served their meat platters, we went up to the cooks themselves and told them we no longer want our orders and wanted to leave and they apologized and told us they had a mix up in the orders from the servers and promised us that if it wasn't out in one minute than we could leave (didn't even give us anything on the house) we were so hungry and frustrated with waiting, that by the time we received our platters (took them two minutes) it didn't look appetizing anymore. The meat was tender and seasoned well, but I didn't really care for the chicken wings on that platter, chicken wings aren't really a part of Turkish cuisine so it didn't make sense to me for them to serve it. Also, we were first timers and weren't even told or served our complimentary tea after our meal.
So here's the thing with this place, excellent food..bad service (and that's where their rating took a hit). And as we all know, with any successful restaurant..good food and good customer service go hand in hand, you cannot have one without the other! And that's where middle eastern restaurants tend to take a hit in their business, it's because they cheapen out on waiters and lack customer service and some lack restaurant management skills (aside from Paramount). So let's review the restaurant now that we reviewed their food.
As you walk into the restaurant, people are crammed in the small entrance, waiting for a table. You have to put your name on a waiting list, but you have to hunt down the host because he is also a server. So in the entrance area is where they have the fridge full of beverages and a shelve storage unit full of glasses and cups where they serve their water and complementary tea from, now imagine crammed customers on the waiting list waiting in that small space and servers trying to get in and out serving people beverages from that area? Can you imagine the chaos and inconvenience for the customers and servers? In the entrance area, there's also a hallway that spilts horizontally where the bathrooms and a storage room for cleaning supply's and a door for the kitchen. When I went to the bathroom after finishing our meal, it was clean but there were dry and wet paper towels all over the floor, but that's for the uncivilized people to blame for since they can't throw their Garbage in the trash.
This restaurant has a lot of potential, but they need a system on weekends the method of first come first serve does not work in a small space with large volumes such as this place, because then the service and wait time
becomes ridiculous and this is probably the reason why I won't go back there again. I think this place need to implement a reservation policy only on weekends, and if anyone does show up and wants to dine in, and they have a no-show or empty table, they can seat them or else they can notify them on the wait time for a table to open up (depending on other reservation times/people who are leaving) but having to be crammed in a small waiting area and not knowing your wait time and running out of food is simply unacceptable!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)