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| - We would rate them 6 stars if it were possible. Right from our walk around in the store, through our initial purchase and after-service care, we were impressed with the high level of service and the lengths they would go through to ensure we were happy.
After spending about an hour with a very knowledgeable and patient sales lady who took the time to inquire about our specific layout, we selected 4 lights for our new condo. Immediately the sales lady went to the owner (without our request for discount) and asked for a reduction in the price, which he did.
We brought the 4 lights home and attempted to install all 4 ourselves. We successfully installed 2, had difficulty with the third, and accidentally broke (totally our fault) the fourth light. We brought the damaged light back to the store with the expectation of having to pay to fix or buy a new light. We met with the original sales lady who spoke with the owner. He said they could not return it to the manufacturer due to the damage being our fault. Additionally, the damage was pretty severe and it was doubtful the light could be saved. The sales lady said she and other staff would do their best to get it fixed or replaced. We were blown away when she notified us that we would be receiving a brand new light to replace the one we broke at zero cost to us!
But our story doesn't even end there. Because we were afraid to mess up the installation a second time, the sales lady recommended a person that would come to our place and install both lights for a very reasonable fee.
In short order, the person showed up and installed both lights quickly and professionally. Now our condo looks as bright as the folks who work at the store. We would totally go back to shop for any lighting needs we have in the future and HIGHLY recommend them to anyone who is in the market for new lighting.
We would love to mention the names of those who helped, but are unsure whether this is the right forum to do so. If you're interested in knowing the names of the sales people who helped us, please feel free to personal message us.
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