I had hoped that Jimmy Johns would be a world-class sub shop but it isn't! Very disappointed because I again fell for the hype. Ordered a Turkey Tom (supposedly one of their signature subs). It was merely a thin slice of deli turkey with shredded lettuce, lots o' sprouts and a tired tomato slice with mayo. The bun was a flat, cardboard-tasting affair (homemade French, alors non.. more like yesterday's chemo-bread). If you wanted cheese, it was a cost addition. I asked for a plastic knife to cut it in quarters....not available. I asked for a paper plate for my kids...not available.
The staff was over exuberant but not over competent. (standard Subway crew with more shouting added.) I'd rate it about half as good as any local Subway shop and about 1/10th as good as Grum's in Cleveland Heights.