Ordered a good sized order for pickup. Wings, roast beef grinder, mushroom pepper cheese steak, fried mushrooms, fried mozzarella sticks, and a calzone. The order taker was very friendly and the food was ready when expected and complete and looked pretty darn good.
Unfortunately we have decided that the third time is not the charm. The cheese steak although huge seemed fairly bland, the roast beef grinder looked great but was also bland, the calzone was a pasta sauce overload, and many of the wings were undercooked and raw, though the medium sauce had good flavor. The mushrooms are pretty good and the mozzarella sticks are frozen but good (heavy breading and good sized) but overall all of the "fresh" food was described as lacking any real flavor.
This echoes the last few times we tried and I think we forgot it was this lackluster. If the kitchen staff would toss in a Lil salt and pepper and some seasoning it might make a difference.
Positive : Customer service and front desk staff is doing their part. The bread is great. Wings had good flavor. Large portions.
Negative: The food sounds good but doesn't deliver you to flavor town. The menu doesn't describe the items well. Raw chicken is never good.
My guess is that some better kitchen management is needed, or at least a tasting and quality assurance overhaul.