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  • I like the food, five stars, but the last three times I have felt the service was just above a fast food order by number place Tonight the family and I went. We ordered at the counter and our food came a while later. I have two kids and they always order the clucky toes. Kids grabbed a table and wife and I ordered. I ordered their clucky toes with plain fries. Food comes and there is only one order of clucky toes. I told the server we are waiting on another order and a minute later the cashier (Asian female with an attitude) comes over and says "you didn't order two orders of those ) and drops the receipt on the table to show me. To her Credit she read the order back to me when I paid, but I could not hear her so I just said " sounds good". There was a crying kid right next to me in line. Here is where it went south. I have ordered for my kids for the last 10 years. I have never, not once, forgot to order for one of them. In fact, when said Asian female with attitude took my order , she said "you want plain fries in both of them?" It was almost like I was made to feel like I was trying to cheat the system the way she accused me. Maybe a better approach would have been, "I'm sorry, I checked the receipt and there was only one order paid for." But it got worse. I told her, well I need another order as my daughter has no food to eat and I pulled out cash to pay (I am not trying to cheat the system and am happy to pay if an order was not charged for ). She walks to the kitchen and asked the chef to fire another order because " he forgot to order them". Listen, I am not cheap, I pay for my stuff, but maybe some training for the staff would be nice. There is an easy way to not accuse anyone of forgetting and still get to a happy outcome I've been here prob 20 times since they opened in Sept, and have never forgotten to order for my kids. Next time try the , I'm sorry it looks like only one was billed" approach. I also think the food is not as good as when they opened. I'll come back, but for for a while
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