I was pleasantly surprise the first time I went here. I wasn't aware that it was a chain, just thought it was a local thing. The staff is usually friendly and on the ball. Only disliked one waitress, partly because it wasn't busy, her service was not only slow, but she sat me and my elderly mother right next to a party of about 20 who didn't seem to care that their 5 kids were running around, crawling under tables and bothering other diners. There was plenty of room on the other side of the restaurant and a seasoned waitress would have sat us away from this nightmare.
The country fried steak is amazing. I am a creature of habit and once I find something I like, I stick with it. My only complaint and it sounds silly, but the portions are too big. With the steak they offer a half portion and that is so huge I can't imagine how big the full portion is. I suggested it and they said that there was a light menu, but that is basically diet food. I like the steak, just not one the size of my arm. They wonder why America has a weight issue, it's because people seem to want loads of food for cheap. I'd rather pay a fair price for an amazing normal portion of food.