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| - I have to write a new review since my previous one was deleted by Yelp, because I didn't write about my experience (which explains why they have such a high rating, if they send Yelp a complaint about every negative review they get, and it gets deleted).
This business is in a very shady plaza, but hey..I got a discount through my job to try the place out, and figured..why not?
As I walked in, I felt like I was at the DMV..filthy floors and tables, but I was getting my food to go so who cares, right? I got to the counter, and ordered my food from the rude lady at the counter. At this point, it wasn't what she said, but her delivery that was rude...as if I was bothering her, by giving her my order. I finished giving her my order and handed over my voucher, which I bought through my work. She rudely went on about having to charge me an 18% gratuity if I took the order Togo instead of eating in. I asked, "Oh..really? It didn't say anything like that on the voucher?" She started swinging her neck from side to side, and I quote, "I've had problems with that company. I can either charge you the 18% or cancel your order, what would you like?" I was very surprised, considering I had been nothing but polite to her. Needless to say, I cancelled my order and walked out because that attitude will not get my business even if I have heard great things about the food. I've told everyone I know about this experience, and I will continue doing so.
Again...this place belongs in West Phoenix, or better yet..ATL! We demand and appreciate decent customer service when spending our hard earned $ around here!
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