Horrible service. No one answers. Tried several options. No response. After several messages no one is calling back. Why is this company still in business and why is my insurance contracting them. Terrible...
Update - Once you get to the Vegas office the service took a turn for the better. The receptionist Jocelyn was very welcoming and friendly. The technician was thorough and friendly as well. I think the main issue is the either the corporate office in Reno and their phone tree which takes you straight to voicemail.
Guys improve your phone service and you will be ok.