From the get go, this place was not cutting it for us. We didn't really get ackwnoledged when entering. Hairdresser drenched my daugther's back and ears when she shampooed her. She was really rough and dismissive. She didn't speak with my daughter - only to the other client and hairdresser. She charged us $15 for a 1/2 inch trim, shampoo and a damp back and head still full of knots. We left knowing we'd never set foot there again!