Love, love, love these folks. They always go above and beyond. I've taken my car to them every time I've needed auto repair since 2005. Each time they made sure insurance was satisfied whether accidents were my fault or not. They will set up rental cars for you, including pick up and drop off services directly from the shop. The work is always phenomenal. One instance, something strange happened to a 3 inch spot of paint on my trunk lid; I called them and they immediately got me in, set me up with a rental, and fixed it quickly. The whole team of servicemen and women make the experience fantastic. The owners are in the office often and will take the time to speak to and get to know the customers. They ask about family and remember details from months and years prior. The customer and quality service are obviously their priorities. We have had three cars in and out for various reasons with excellent service, and we've recommended them to friends who have raved about the business as well. Great work, superb people. As long as I live in the area (or within reasonable driving distance), S&M will be my go-to body shop!