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  • This review is for the office staff and not the dentist himself. Dr. Waggoner was great. My experience that got them this one star review is from dealing with getting a deposit back. My 3 year old had to have a procedure done at the surgery center. When making the appointment in March, I was required to put down a deposit. The appointment was for June 15. We went and all went great. I was never called or told about when to expect the deposit back. But I figured this office staff had their stuff together enough to just handle it. Boy was I wrong. So on June 29, out of pure curiosity, I called the office to ask about when I should expect the deposit and if I needed to come pick it up or if they could mail it. I can't recall exactly who I spoke with, but I was told that the deposit was already in the mail on its way to me. I was OK with that so all was well, or so I thought. Fast forward to July 20, I still haven't received the check in the mail so I called the office again to confirm they have the correct address. I was then told by somebody else that they haven't even sent out the check yet, they haven't processed the refund or anything. I was told that she would get it pushed through and the check would be ready by that following Friday and that I could come pick it up or I could have it mailed. But at this point I just wanted to pick it up and get it over with so that way I could never have to deal with this office staff again. Again fast forward to today I finally drove all the way across town to the office to pick up the check that I was told would be ready last Friday, July 29. I walk in and was told that none of the deposit checks were ready and was given a handful of excuses and then I would have to wait until tomorrow or even longer because the doctor hasn't gotten around to signing the checks yet. All in all this office staff has made me not want to use this dental office ever again.
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