Just went here again after a couple years of going to the Nissan dealer with my new car. Last year I went to the Nissan dealer, not realizing my warranty was over, and got my car inspected. They tried to trick me into buying loads of things that weren't needed. I said after that, never again unless it's under warranty!
So back to Ruffing. I am under the impression that no mechanic is going to not charge an arm and a leg to have things fixed, but I do appreciate them being friendly and at least describing to you what the issues are and answer any questions you have. I feel like they always do that here. They never try to up-sell me on anything, Just tell me what's needed and that's it.
I also like that they're very communicate and fairly fast. They call as soon as they figure out what's wrong and get to work. Then they call and let you know when it's done. You don't have to stalk them. It also kills me that their phone is still a pay phone too. Just a side note!
Glad they're a short walk away and I'll be coming here again for the next go-round (hopefully not any sooner!).