I loved NPS...and the staff. They always had great advice and pricing.
Now it is Leslie's. Don't let the "Pro" part fool you. The manager is a hold over from NPS - he's great and he's a Pro. But the new water testing by hand instead of computer is terrible. According to Leslie's testing with chemicals (like you would at home) is more accurate than the computer method. I find it hard to believe that a subjective water test by a millennial with zero experience is more accurate than a computer. The testing takes so much longer. Also, the supplies there are not all Leslie's branded. The quality is terrible and the prices are higher.
I hope the NPS staff finds a new pool company to work for in the future because I'll follow them. But I'm done with Leslie's.