If there is a supervisor/manager, they're not doing a good job of it. The food meets el pollo loco standards but the service is poor. I honestly wonder if they train the employees for the drive thru. Simple things such as remembering salsa (especially at a Mexican restaurant), utensils, or even salad dressing. I have been there a few times and my girlfriend orders a salad and they always seem to forget the dressing. Also, repeating my order or being told to "hold on" multiple times mid-order is irritating. There seems to be no training or demonstration thereof.