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  • On August 22nd 2014, I was rushed to the Emergency Room due to an agonizing pain that had been originating from my lower back/kidney. Upon arriving to the Emergency Room (St. Rose Hospital), I was instructed to fill out the typical paper work that is necessary when going to any doctor's office or hospital. I filled out my personal information along with my insurance details, and at no point was I told that my insurance would not be accepted to cover the treatment. When I had received the bill of $10,506.00 I was in absolute shock because I had no idea that my plan hadn't covered this, or else I would have found another hospital in which did accept my insurance. Unfortunately I will not be able to pay this amount in full. I am willing to work out an arrangement with this company in which both parties can find a viable solution. I am willing to pay, but this company is not willing to understand my situation, and when I call I end up getting put on hold for sometimes 30 to 45 minutes. What this company lacks is customer service, and it is trying to set its clients up to pay more money in the end; the complete opposite of what an insurance company is there for to begin with. Please, do not fall victim to this company as I did. Stay clear of Nevada Health Co Op and find a safer more reliable insurance plan.
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