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  • Once every 10-15 years or so it's time for one special thing... mattress shopping. OY VEY. It's a big commitment... I mean, you spend 1/3 of your time each day lying on the thing, you better like it!! (no pressure) We were drawn into Sears for two reasons: 1) I am addicted to Consumer's Reports, can barely make a decision without it, and per the magazine... the #1 mattress is sold at Sears (get in the car, we gotta get over there!!) 2) they were having good sales (although mattresses always seem to be on sale everywhere, but whatever). We were immediately greeted (no surprise) by a friendly salesman. He was just how I like my salesmen - very informative but not at all pushy. He told us pros / cons, asked us about our sleep styles and what's good/bad about our current mattress, and (here's the kicker) even looked up upcoming sales prices for the following weekend to see if we'd get an even better deal by holding off on the purchase for a few days. Efforts like that really instill trust and I appreciated it. The Sales side of things was a 5* experience and we've been happy with our purchase. The delivery was about a 3*, annoying but we dealt with it. It started with a estimated delivery window of 4-6pm. The driver then called the Mister at about 2pm that day and said they'd be about an hour early so told him to be home at 3pm. The Mister rushed home and waited. So, you would expect them to be there at 3pm, after asking someone to hurry home, right?! Nope. They pulled up at maybe 5:30pm. Good grief. Once they got there, they were perfectly pleasant, efficient and got the bed up the stairs and in place before we even knew it. However, having someone rush home because you tell them you're going to be early and then not show up until late... not cool. All in all, I think Sears is a great place to buy a mattress, just don't hold out too much hope for the delivery going seamlessly (which seems to be par for the course everywhere, it seems).
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