I'm rating this as a two due to an annoying practice I find this business has had a practice recently that seems to be growing. I have taken two Emporio Armani watches in for new batteries in the past and since I was planning a fashion square trip, I decided to bring in my Burberry to have the battery replaced. I was quoted over $30 which seemed a bit steep, but then he tried to upsell me as he said it was guaranteed for a year, but for $49, I could get one guaranteed for five years. He then looked at the watch and said I see the band was scratched. Puhhhhleaz....hardly, he was going to charge me another $20 to clean it. I was not thrilled, on the plus side, it was ready when promised. This is one of those businesses where the unending upsell gets annoying.....fast..