Went here to get highlights and a quick trim
The good:
Got last minute appointment after 5 pm
Very friendly and polite staff
Not overly pushy
I showed the stylist a picture of what I wanted. She listened and didn't force her ideas on me, which I appreciate. I also told her not to chop off too much of my hair, and for the first time in my life, I found a hairstylist that listened. They also suggest products, but won't force you to buy it.
The bad:
The color didn't end up being what I wanted, and so the result wasn't what I desired. Add to that the $165 (full head highlights, layers) bill, I was a bit disappointed.