The customer service we received from our waitress, Sarah, was atrocious. And the food was not much better. Sarah didn't come back to our table once after she brought us our food. Therefore, we went without refills until after we were given the check. The food was mediocre, the manicotti noodles were good, but it was clearly jar sauce. The alfredo noodles were fine, but the sauce was yellow and they charge you two extra dollars for what you think should at least hold up to the standard of "Little Italy". I don't understand the hype whatsoever, it's a tourist trap. Don't waste your time/$$$.