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  • This review is primarily about the Parts and Service department of Jones Ford. Jones Ford has serviced my older and very high-mileage Crown Vic on several occasions, and located obscure parts for me. Their estimates (both cost and time) are always right on, and the work is always done right the first time - I've never had to go back and make threats, as I have at some other shops. The service managers are very professional and treat each customer as if they're the only ones in the shop (I've sat in the waiting area and observed them). They're never condescending or dismissive of even the simplest service requests from the most uninformed customers. I've had only limited interaction with the sales staff, but they don't give me the "OMG GO AWAY ALREADY" vibe that I get from other car salesmen. It appears to be a very simple and straightforward operation, with a minimum of let-me-talk-to-the-boss bullshit that's standard everywhere else. When I'm in the market to replace my beloved CV, Jones will be my first stop. Very highly recommended.
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