I'm giving them a 5 star because I love love love the ice cream. I'm from Ohio and I used to go here all the time. However, my review is on the staff. I waited in line forever and then when I finally ordered, everything was all messed up (I literally ordered a small cone and a scoop of vanilla ice cream for my dog). I gave her my card to pay and she didn't tell me how much it was nor did she give me a receipt. I know they have young kids working there but still..