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| - This review is solely on the sales department ~
So it has been about 10 years since I last purchased a vehicle. I have had 2 Nissans, 2 Acuras, and none Toyota/Lexus that I want to give it a try. So I stopped by Bell Lexus North Scottsdale right down the street from my house. I thought since this dealership moved from Phoenix to Scottsdale, their attitudes would be better and have higher quality of service, oh, was I totally wrong about this.
To begin the whole process, I've been in communication with one of their customer service rep over the Internet about what I want in my car, we kept writing e-mails back and forth to each other with the changes and exactly what I'm looking for. One day on my day off, I stopped by the dealership for the first time. There wasn't many people looking in their lot, one of the sales rep came out and I told him I was looking for a gal which would remain nameless because it's not important in this case.
Then this gal introduced me to the product specialist that serves as sales rep as well. He went through everything with me, trying to find me the color that I had previous talked to this gal about, and then he told me, I'm sorry, but the car you want is no longer available to you. So I asked to see another similar vehicle and asked for a test drive. He said he'll drive the car off the lot and let me drive the rest of the way. I thought he meant he'll just drive the car out of the dealership and park it at the near-by street for me to take over. No, he drove the car for like 5 minutes and about 2 miles away from the dealership before letting me take control of the vehicle. What type of test drive was that? Is he afraid that I might wrack the car or he is not sure if I know how to handle a Lexus?
Back to the dealership after the worst test drive ever, we sat down to talk numbers. He talked to his manager while I sat at his desk waiting for him. He would not give me the final cost on how much I would need to pay, instead, he asked for $3,000 to locate the car that I requested with the gal earlier from another dealership. Seriously, why the heck do you think I would give you $3,000 to locate the car for me when you can't even give me the final number on the car. You can't be serious. That's not how you want people to buy car from you. Instead I think they are driving people away from their dealership since people are very afraid to go shop there.
I have purchased the vehicle I want from Earnhardt Scottsdale Lexus.
Seriously people, STAY AWAY FROM THIS DEALERSHIP.
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