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| - Can I give more than 5 stars for this location? They certainly deserve it!
I have been living out of the country for a while now, and while I was back home for a visit over Memorial day weekend, I borrowed my sister's car for a road trip to Las Vegas with my boyfriend. Unfortunately, I didn't see the car's passenger front tire until the morning of Memorial Day - and it was almost completely bald! We were meant to leave for our roadtrip at 6am the following Tuesday, so we had to scramble to figure out a solution.
Being a holiday, all tire places were of course closed. After some researching, we found Discount Tire nearby would be open at 8am the next day. I have used them before and always received good service. Perhaps it was because they had an extra day off.. but they seemed overly happy to help.
I made an appointment online right at 8am and left to arrive on the dot. To my surprise, the store was open and already had cars in the garage and a line almost out the door at 8:01am. The staff seemed to have been very energetic, trying to move through the line as quickly as possible and addressing customers with a polite "We apologize for the wait" a few times. Once I was greeted, I noted that my name was not on the appointment list but had made an appointment online, and they found it. I really wish I had remembered the guy's name who helped us because he was excellent.
Whenever I go to get car work done, I really don't like to be treated like I don't know anything about cars (even though I know very little!) because I'm a tiny Asian chick. So I had noticed him speaking more to my boyfriend (who has just about as much knowledge about cars as I do, if not less) and I think he noticed and started giving us equal attention. He mentioned a few different tire options and was in no way trying to oversell me on an expensive tire. We chatted casually about road trip experiences, and I expressed our desire to get on the road as soon as possible and he said they'd try their best.
They estimated about 45 mins to an hour, so we went to breakfast and sure enough we received a text message on time stating that our car was finished. On our exit, he was kind and waved good bye and said to let us know if there were anything else he could do for us. We left happily on our roadtrip with no bumps or issues (and didn't even lose any money at the casino!)
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