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| - Sloppy, poor construction and unresponsive management. They charge as if it is luxury living but do not provide the service to hold up that pricing promise.
My daughter lives here and will not be renewing her lease, in part because her issues are often ignored until a parent calls to threaten withholding the rent or litigation. (Students, please know your rights as renters).
Just some of the issues (and a few stellar responses by management)...
-Entire complex overrun by crickets (yes, inside the townhomes). Response to me: "we knew we were building on cricket grounds". Response to my daughter, "It happens when you build on top of wildlife".
-During heavy rains, living room floods because of the poor construction. Response: "we didn't expect monsoon season to be so heavy". (this is not considered a maintenance emergency, btw).
-Wood is not finished, so doors swell and wedge themselves into the door frames. They can only be opened when yanked hard, then you cannot close them properly. ---no one ever came to to rebuild the doors so this can be prevented the next time it rains...like today or in monsoon season, which comes every year. They are still having issues with the doors.
-Doors didn't meet the bottom of the frame upon moving in (you could see the sunshine through the bottom). They were fixed, but now there is a gap between the door frame and the floor (thus, continued flooding).
-When my daughter first moved in, there was pee on her toilet seat (brand new construction, btw), shower rods were installed a foot too high (throughout the entire complex), water was cold (because the hot water hadn't been turned on)
-There is dog poop EVERYWHERE
-Management knew one of her roommate had a pig, but never followed up on having her register it. This pig was being mistreated, and they had received multiple complaints about the pig from neighbors. Had they followed up on registration or these complaints, they may have known it was illegal to own that type of pig as a pet in Tempe. Response when told that the pig was being mistreated and that there was a pending investigation: "We don't want to get involved in your roommate problems".
-Visitor parking rules are extreme, if you don't go to the office and get a pass before they close, no visitors for you.
-When my daughter signed her lease, someone showed her the PAID parking space she was assigned (on a map, and stuck a pin in it). This space was right outside her unit (which makes sense for PAID parking). However, she ended up with a spot on the opposite side of the drive (quite a walk). Response: "when we audited, all the spots got messed up". Umm, if everyone's spots are messed up, couldn't you just have fixed them all? Another response after making a phone call: "It's either they don't get a spot (They = the people who DIDN'T PAY FOR PARKING), or you walk the extra 50 feet to your spot". It's more than 50 feet, btw. They really should have offered to not have her pay for the spot.
-They hadn't cleaned prior to move-in. The girls had to clean up after construction....pee on toilet seats, dust everywhere, etc.
-There was a water bottle constructed inside the air vent in one of the bedrooms, so it rattled when the air came on.
-If you're hoping to sleep soundly, or study in quiet...good luck. Even with windows shut, conversations had at normal sound levels outside are clearly heard. So, imagine what its like with the constant airplanes, construction and parties going on.
-If you still want to live here, you'd better hope you have a room on the top floor, because the construction is so bad that you'll be able to hear your roommate's phone vibrate on her desk from the floor above you.
-When the previously mentioned, pig-owning roommate was kicked out (because the LLC that owns The Cottages was notified), her room naturally smelled like a farm (even through the closed, locked door). My daughter called management and asked that someone come and clean the room, because she suspected the roommate may have left some pig surprises behind...based on Instagram evidence the former roommate had posted from leaving her last place of residence in a hurry. They said they would have someone come and unlock the door and clean the room...no one ever came. Fast forward six days, I make a phone call threatening to withhold rent and start litigation. Management calls my daughter within 30 minutes, Response: "We don't usually clean rooms until someone is about to move in, and because we have no one lined up, it is not a priority". My daughter's response, "It smells". Management,"If it smells, we'll send someone". She had ALREADY TOLD THEM THAT IT SMELLED SIX DAYS AGO.
-If you think you're paying for a gated community, you're not. There is a gate, but it's open from 7am - 6pm daily...because "it's more convenient for the shuttle".
But, the pool is cool and furniture rental is cheap...so totally worth it, right?
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