Horrible. I am a strict vegan. I ordered a latte with soy milk at the drive trying thru and drove off. Halfway to work & 6 sips in I realized something tastes off. I opened the cup to discover whipped cream at the top of my cup. I am enraged! Obviously if someone orders soy they are either vegan or lactose intolerant so adding whipped cream defeats the purpose & makes no sense. I called to complain & the manager offered to make me a new drink (too late, I was already at work for my 7am shift) or I could come back later for a free coffee voucher. No thanks, I dont want your mediocre coffee. Do yourself a favor and drive down the street to Sunrise Coffee on Sunset, east of Eastern. They have an amazing, competent staff, & the quality of their coffee is 100% better than Starbucks burnt coffee.