| rev:text
| - I went to Walgreens at 91st and Union Hills in Peoria, AZ on Friday, 12/11 to inquire about the process and cost. I was told to come back on Sunday, as it wouldn't be busy. We came back on Sunday and the lady was late. So, we waited until the lady showed up. She was complaining about not being scheduled at this store and not normally working on a Sunday. Just what I want: a pissed off person who is going to draw blood from me! This is after checking in with the Walgreens staff, who was not able to answer any of my questions on how I obtain my results, etc.
After having our blood drawn, I asked the lady how I get my results and she just said "check on the bottom of your receipt for the login information".
When I went to login, it had the wrong phone number listed on my profile. It happens to be the Walgreens store phone number. Also, I remember the Walgreens employee who entered my information saying she did something wrong, so she had to re-do my name.
Now, the next day, I am trying to get my results and there are problems. So, I called Walgreens and after 5 minutes on hold, I got Joe at 6:07 pm on 12/14/15. I asked to speak to a pharmacy manager and he simply put me back into their queue. Then, at 6:12pm, I got Levi who said he wasn't the manager but when I explained the problem I was having, he said he would double check my information, after telling me "they" were not connected with Theranos. I challenged him by saying "they" took my money and entered my information and advertise it as a service in their stores. Finally, he said he would check my information but then the call was lost. And, he never returned my call.
So, I finally called Theranos. I've spent over an hour with Theranos staff. Apparently, Walgreens did not enter the correct phone number for me so my results are not "linked up". They also misspelled my name so I had to go through extra security measures to verify who I am. Then, I was informed by Theranos they cannot give me my son's results (who is on my insurance, was with me and whose results I paid for) because he is over 21. Apparently, he needs to set up his own account to get his results.
After 20 minutes of Walgreens telling me they are not connected (although they entered everything into their system and f***ed up my information) and 45 minutes of having the Theranos rep 3 way call my son to get his permission to allow me set up the account and get his results, we learned that one of his tests will not be done for another 4-5 days, which is not their normal process. Normally, it is a 24 hour turnaround but she could not give me an explanation.
We were only able to set up my account online to retrieve my results but I will have to go through this mess in another 4-5 days.
I will say that Suzanna at Theranos customer support was very patient and did her best to resolve everything. I hope she finds a better company to work for than this!
As for Joe and Levi, I will let karma work that one out.
The cost is cheap, but gosh, I don't know that this really is worth it. The time, inconvenience, lack of knowledge by the staff, and their system issues makes me question whether or not these results are even accurate.
And the relationship with Walgreens seems to be "hands off", although I am now disillusioned with Walgreens because of the mess they caused. They certainly don't care about their customers, unless the money is going into their company I guess.
In closing, I wonder how long it will be before state medical boards, attorney general offices, and news media will start receiving complaints on both companies.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)