Great friendly staff. Old Fashioned Hamburgers which means you need to get two or more patties because with one at $-.-- all you taste is bun, lettuce and tomato. You can't even taste the meat. By the time you add the EXTRA patties you might as well go to a real burger place where the meat is central.
This concept is not keeping up with the changing buying and taste patterns. When it was conceptualized that one patty was at a price where two or more was still affordable but now an extra patty puts it in the gourmet price range. Will they change to compete with all the great burger places? Nope. The nostalgia craze is over. Welcome to the 21st Century Johnny Rocket. You are the last to arrive.
While I'm at it let me mention what I believe to be TRICKY pricing at 5 Guys. There one patty burger is called a small and the two patty a regular. So you go in and say," Hey I just want a regular burger." Because you are hungry you don't want a SMALL. So they have up sold you something you didn't want. You wanted a single patty that is regular in 99.99999% of every other burger place but at 5 Guys it's called a small. No guy(?) wants a SMALL. You've been tricked by semantics. I don't like that trick and I won't go there.